Medical Transportation

Updated: Mar. 7, 2023
To book a medical ride, please call: 519-534-2165 during business hours: Mon – Fri: 8:30am-4:30pm
After hours telephone number for medical transportation: 519-375-0288 


  • Must be booked at least 48 hours (2 days) in advance. Driver may not be able to wait for client.
  • Advise Health Benefit Clerk (not driver) of time of return trip if known
  • Contact Health Benefit Clerk for return trip when appointment is completed.
  • Pick up location for return trip must be the same as drop off location


  • If a driver is available, the client can book an unplanned trip if;
  • The client was on a waiting list
  • The client requires non-life-threatening urgent treatment.


  • There will be no additional stops when traveling via medical transportation except when a new prescription must be filled, providing the driver has no immediate scheduled trip.


  • Clients may be eligible for private mileage reimbursement when they have approved medical local appointments
  • After hours or weekend medical trips may be eligible for mileage when A Confirmation of Attendance has been submitted
  • Signed and dated attendance forms are processed every 2 weeks, please have your forms in before 10:00 am on Wednesdays
  • Cheques are available of every 2 weeks after 2:00 p.m. Please ask Josh when you can expect your cheque.


  • Must be booked with required documentation 20 working days in advance.
  • Must have prior approval from the Health Benefits Clerk.
  • Must have a referral letter from your family physician.
  • Must have a letter or appointment card from the specialist confirming the date, time and location.
  • All receipts must be submitted to the Health Benefits Clerk within 2 working days following the appointment.


  • All children under 16 years old must be accompanied by an adult
  • CSA approved safety seats to be provided by client for the trip
  • Be ready at the booked time
  • Have Confirmation of Attendance forms signed receptionist, physician or nurse.
  • Supervise your children or bring someone who will


  • Complaints must be in writing and addressed to the Health Benefits Clerk,
  • If no resolution, the written complaint should be forwarded to the Health Manager
  • If no resolution, the written complaint should be forwarded to the First Nation Administrator.